Tawk Chat

SonoTrix add-on for CS-Cart that embeds Tawk.to live chat on your storefront.

You can:

Show a floating chat widget
Optionally replace the product Ask a question button with Tawk chat
Let vendors use the marketplace Tawk account or their own Property ID / Widget ID
Configure each Ultimate storefront as Disabled, Default, or Custom

Logged-in customers are identified in Tawk with name and email using the Tawk JavaScript API visitor object.

Install the add-on

Download the Tawk Chat package (srx_tawk).
Go to Add-ons → Manage add-ons.
Upload, install, and enable the add-on.
Clear the CS-Cart cache once after installation.

Migrating from the old add-on

If you previously used Tawk Live Chat (srx_tawk_live_chat), install Tawk Chat (srx_tawk) and confirm Property ID / Widget ID. The install routine copies those values from the legacy settings when the new fields are empty. You can then disable and remove the old add-on.

Follow the same steps shown in the add-on Tawk Sign Up and Tawk Installation tabs.

Step 1 — Create a free Tawk account

Open tawk.to and create an account.

Create free Tawk account

Step 2 — Confirm registration

Complete the registration form and confirm your email.

Tawk registration

Step 3 — Create a property

In the Tawk dashboard, add a new property for your store.

Create Tawk property

Step 4 — Copy the Property ID

Copy Property ID

Copy Widget ID

Step 6 — Save credentials in CS-Cart

Go to Add-ons → Manage add-ons → Tawk Chat → Chat Widget Credentials, paste both IDs, and click Save.

Save Property ID and Widget ID in the add-on

Features

Open Add-ons → Manage add-ons → Tawk Chat → Features.

Setting	Default	What it does
Enable floating chat widget	On	Shows the Tawk bubble on the storefront.
Replace Ask a question with Tawk chat	Off	On the product page, the Ask a question control opens Tawk instead of the vendor communication form.
Enable vendor live chat settings	Off	Adds a Live Chat tab on the vendor / company page so vendors can choose marketplace or own Tawk credentials.

If the floating widget is off but Ask-a-question replacement is on, the embed still loads in the background (hidden) so clicking Ask a question can maximize the chat.

Storefronts (Ultimate)

On CS-Cart Ultimate or Multi-Vendor Ultimate, open the Storefronts tab.

For each storefront choose:

Status	Meaning
Disabled	No Tawk chat on that storefront
Default Chat	Use the marketplace Property ID / Widget ID from Chat Widget Credentials
Custom Chat	Use Property ID / Widget ID entered for that storefront only

This matches the Disabled / Default / Custom pattern used by SonoTrix pixel add-ons.

Vendor live chat (Multi-Vendor)

Turn on Enable vendor live chat settings.
Open a vendor (or sign in as the vendor) → Live Chat tab.
Choose:
- Chat by marketplace — product Ask a question uses the store/marketplace Tawk credentials.
- Chat by vendor Tawk account — enter the vendor’s Property ID and Widget ID; Ask a question switches to that widget via the Tawk switchWidget API.

Marketplace admins can edit any vendor’s Live Chat settings.

Ask a question → Tawk

Requirements:

Replace Ask a question with Tawk chat is on.
Chat is enabled for the current storefront (credentials present; not Disabled).
The product page still shows Ask a question from Vendor communication settings (show_on_product).

Then the button opens Tawk (vendor widget when vendor mode + IDs are set; otherwise marketplace).

If replacement is off, Vendor communication behaves as usual.

Logged-in visitor identity

When a customer is signed in, the storefront embed sets:

window.Tawk_API = window.Tawk_API || {};
window.Tawk_API.visitor = {
    name  : 'Customer Name',
    email : '[email protected]'
};

This runs before the Tawk embed script loads, as required by the Tawk JS API.

Customize appearance

Colors, position inside Tawk, and the chat icon are managed in the Tawk dashboard. The add-on Chat Customization tab points you there.

Tawk dashboard customization

Chat widget appearance options

Troubleshooting

Issue	Check
No widget	Property ID and Widget ID saved; storefront not Disabled; cache cleared
Ask a question still opens login/form	Enable Replace Ask a question with Tawk chat; confirm Vendor communication shows the button on products
Vendor chat opens marketplace	Vendor mode is Chat by vendor Tawk account with both IDs filled; feature toggle is on
Name/email missing in Tawk	Customer must be logged in; hard-refresh the page after login
Settings tabs look unstyled	Instructional CSS is inlined in the settings templates; hard-refresh the admin page

Tawk Chat

Install the add-on